Writings
Designing SVB's Lending Experience
Four projects and a bank collapse later: my journey at Silicon Valley Bank.
About Me
- I prefer to think deeply before sharing my thoughts and opinions (i.e. presenting something I don't truly understand is uncomfortable).
- I prioritize harmony and have a low tolerance for unhealthy conflict (i.e. I may need explicit permission to speak candidly about something if it has the potential to hurt someone’s feelings or result in conflict).
Myers-Briggs Type Indicator
Introverted – 81%, Intuitive – 59%, Thinking – 67%, Judging – 85%, Assertive – 57%
- I have a strong desire for competence and knowledge with a natural inclination for understanding how things work and how to improve them.
- I tend to spend more time optimizing for the future as opposed to the immediate near term. I put myself in the quality, built-to-last, buy-it-for-life camp.
- I prefer a 70/30 split of deep independent work versus real-time collaboration.
- I have deep and lasting relationships with a small group of people.
Design Skill Distribution
My strong suits are UX/UI, have been advancing my skills more recently in Service Design & UX Research, am in the process of learning frontend dev (I coded this website), and I have intermediate knowledge of both accessibility and content strategy but haven't had the opportunity to flex those skills in depth.
Super Powers
Weaknesses
Testimonials
"…Not only is he meticulous and fast…He is an expert at working with cross-functional partners...embraces collaboration, receives feedback with grace, and embodies a learning mindset. Dex is incredibly dependable and honestly is the backbone of my team..."
Hannah Miller Coley
Sr. Manager, UX Design & Research, Silicon Valley Bank
"...A great example of Dex’s ability to design around complexities was when he had to take a Loan Product riddled with financial jargon and represent it digitally in a clean, intuitive design…it feels good to work with someone who cares about creating a thoughtful solution."
Joycelyn Dong
User Experience Researcher, Silicon Valley Bank
"One of my favorite examples of working with Dex was actually one of the more "boring" problems around legal diligence collection. Facing a cumbersome process with regulatory considerations and one that both internal and stakeholders wanted to automate as much as possible - Dex dove in with a passion, understood the nuances through user research and self-education, and helped come up with a novel approach to the method of collecting and UX that significantly reduced the burdensome time spent by clients and the backend users."
Kevin Conway
Seed Lending Director, Silicon Valley Bank
